Insurance Claims Officer
Keep insurance claims moving from notification to resolution, bringing your organisational skills and sound judgement to a collaborative team helping Stonewater support thriving communities.
We’re looking for a Claims Officer to join our Governance, Assurance & Risk team and play an important role in supporting the day-to-day delivery of Stonewater’s insurance service.
This is a varied role where you’ll help manage insurance claims from initial notification through to closure, working with colleagues across the organisation as well as brokers, insurers, loss adjusters and solicitors. You’ll keep claims moving, gather supporting information, maintain accurate records and make sure key dates and actions don’t get missed.
You’ll also get involved in the wider insurance service, supporting annual renewals, policy administration, payments and recoveries, while helping us identify opportunities to improve our processes and the quality of our data.
What we’re looking for
You don’t necessarily need to have followed a traditional insurance career path. We’re interested in people with administration or case management experience gained within insurance, claims, housing, legal services, finance, risk management or a similar environment.
You’ll bring:
Great organisational skills and the ability to manage competing priorities.
Strong attention to detail and a methodical approach.
Confidence communicating with a range of internal and external stakeholders.
The ability to gather, review and accurately record information.
Good judgement and confidence knowing when something needs escalating.
Experience using Microsoft Outlook, Word and Excel.
A proactive, collaborative and customer-focused approach.
Experience of commercial insurance, particularly Property and Liability, would be valuable.
Experience within housing or another property or asset-based organisation would also be an advantage.
This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. If you already hold a relevant insurance qualification such as a CII Certificate, that’s great, but we’re equally interested in someone willing to work towards one.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.
Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received.
- Department
- Governance, Risk & Assurance
- Location
- Remote
- Salary
- £33,000/year
- Employment type
- Full-time
- Car allowance
- No
- Hours per week
- 37.5
- Expiry date
- 07 December, 2026
About Stonewater
Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.
Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.
Stonewater has an annual turnover of more than £305 million and fixed assets exceeding £3.2 billion. We continue to hold a strong credit rating from S&P Global Ratings, alongside G1 and V2 gradings from the Regulator of Social Housing and a C2 consumer grading.
As part of the Stonewater Group, encompassing both charitable and commercial subsidiaries, we reinvest in our homes, services and communities to maximise our social impact.
Stonewater is more than a housing provider – we're building homes, strengthening communities and creating opportunities for people to thrive.
For more information, visit www.stonewater.org