Scheme Manager (Merlin Lodge)
Help residents at Merlin Lodge live independently and feel secure — championing safety, providing caring support and creating a welcoming community with Stonewater.
Permanent, Part Time (35 hours per week)
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Merlin Lodge, Southampton.
As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.
You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.
What we’re looking for
Experience in housing (ideally leaseholder management) or customer-facing roles.
Strong IT skills (Microsoft Office) and a willingness to learn new systems.
Excellent record-keeping and attention to detail.
A self-starter with great organisational skills and a passion for helping others.
Clear communicator who works well with residents, colleagues, contractors, and external agencies.
A practical problem-solver who delivers high-quality work and meets deadlines.
Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
Job Description - Scheme Manager
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
- Department
- Retirement Living
- Role
- Scheme Manager
- Location
- Merlin Lodge, Southampton
- Salary
- £24,479/year
- Employment type
- Part-time
- Car allowance
- No
- Hours per week
- 35
- Expiry date
- 29 October, 2026
About Stonewater
Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.
Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.
Stonewater has an annual turnover of more than £305 million and fixed assets exceeding £3.2 billion. We continue to hold a strong credit rating from S&P Global Ratings, alongside G1 and V2 gradings from the Regulator of Social Housing and a C2 consumer grading.
As part of the Stonewater Group, encompassing both charitable and commercial subsidiaries, we reinvest in our homes, services and communities to maximise our social impact.
Stonewater is more than a housing provider – we're building homes, strengthening communities and creating opportunities for people to thrive.
For more information, visit www.stonewater.org