At Stonewater, we’re committed to building homes and communities where people can truly thrive. We’re now looking for an Involvement and Engagement Manager on a 12 month fixed term contract to lead how we listen to, involve and empower our customers in shaping our services and communities.

The role

This is a pivotal role within our Customer Experience directorate, where you’ll take the lead on delivering our customer involvement and engagement strategy.

You’ll ensure our customers have genuine opportunities to influence decisions, co-create services and have their voices heard at every level of the organisation.

Working closely with colleagues and stakeholders, you’ll embed customer insight into business decisions, promote a culture of continuous improvement, and strengthen relationships across the communities we serve.

What you’ll be doing

• Leading and delivering a customer involvement and engagement strategy aligned to business priorities

• Designing and delivering inclusive engagement activity (forums, panels, surveys and digital channels)

• Ensuring customer insight and data drives service improvements and decision making

• Building strong relationships with customers and ensuring diverse voices are represented

• Acting as a key point of contact for MPs and local councillors

• Embedding a customer-focused culture across teams and influencing service design

• Monitoring and evaluating impact, reporting outcomes to senior leaders

• Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards)

• Supporting customer-led scrutiny, co-design, and community initiatives

• Promoting equality, diversity and inclusion in all engagement approaches

What we’re looking for

• Proven experience in customer engagement, community development or similar roles

• Strong understanding of housing sector regulation and best practice

• Excellent communication, facilitation and relationship-building skills

• Experience of delivering inclusive engagement programmes

• Ability to turn feedback into meaningful service improvements

• A genuine commitment to resident voice, empowerment and co-production

JD - Involvement and Engagement Manager.pdf

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.