At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support.

About the role:

As a Locality Manager, you’ll be responsible for the operational delivery of housing services across your locality. You’ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities.

You’ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.

What you’ll be doing:

• Leading tenancy services including allocations, tenancy management and enforcement

• Managing neighbourhoods to ensure estates are clean, safe and well maintained

• Supporting customers with complex needs through effective case management and multi agency working

• Championing complaint resolution and using learning to continuously improve services

• Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards

• Building strong relationships with residents, community groups, local authorities and partners

• Using performance data and KPIs to drive service improvements and customer satisfaction

• Line managing Housing Officers and embedding a culture of coaching, development and accountability

• Contributing to service planning, area based initiatives and wider organisational priorities

You’ll need:

• Experience in housing management or community services

• A solid understanding of tenancy law, housing regulation and safeguarding

• Proven experience coaching and developing high performing teams

• Strong communication, conflict resolution and stakeholder management skills

• The ability to analyse performance information and use data to improve outcomes

• Experience of leading teams, managing performance and handling complex situations with professionalism and empathy

Locality Manager JD.pdf

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.