We’re looking for an experienced and platform‑minded Salesforce Administrator to play a key role in supporting, improving, and evolving our Salesforce estate. Sitting within our IT Operations Solutions Support team, you’ll help us deliver a stable, secure, and well‑managed environment that empowers the organisation to achieve its digital ambitions.

Stonewater is partway through a major programme to roll out Salesforce as our CRM. You’ll be embedded immediately into the current delivery phase, collaborating closely with our project teams and implementation partners. You’ll ensure platform standards, security, and environment governance are consistently applied across all phases — and that the transition into BAU runs smoothly.

What you’ll be doing

• Act as a key Salesforce Administrator, providing expert support, guidance and great customer service.

• Support our ongoing Salesforce CRM implementation, ensuring environments are aligned and managing releases via Gearset through to go‑live.

• Configure and maintain Salesforce (objects, fields, Flows, security, dashboards and more) to support business needs.

• Manage Gearset CI/CD pipelines, deployments and testing, resolving issues quickly and effectively.

• Support incidents and integrations (including MuleSoft), ensuring clear documentation and contributing to problem analysis.

• Maintain platform standards, security, data quality and environment governance.

• Support continuous improvements to platform performance, stability and value for money.

• Whilst Salesforce will be the primary focus, you’ll also undertake related duties across adjacent platforms and services as required — including Dynamics 365 Finance & Operations (D365 F&O), Microsoft Azure, and other applications supported by the Solution Support team.

If you thrive in a fast‑moving, people‑focused and innovative environment where continuous improvement is the norm, this is a fantastic opportunity to make a genuine impact.

What we’re looking for

• A Salesforce Certified Administrator.

• Proven experience as a Salesforce Administrator in a platform‑led or multi‑team environment.

• Strong hands‑on Salesforce configuration experience (Lightning, Flows, Security Model, Data Model, Reporting).

• Experience with Service Cloud, case management and Agentforce.

• Demonstrable experience delivering upgrades, BAU enhancements and fixes aligned to IT governance and sprint cadences.

• Significant experience using Gearset for CI/CD, release management and environment promotion.

• Understanding of Git workflows, DevOps tooling and environment strategies.

• Excellent communication and documentation skills, with a strong customer‑service ethos.

• Experience working with ITIL processes (incident, problem, change, release).

• Experience working within Agile frameworks.

Job Description - Salesforce Administrator - Platforms & Environments

Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.